The following section includes a range of questions that may help you find the answer that you are looking for.
This section will be updated again.

If you have any other questions, please Contact Us

Q. Can I still buy from you if I am not in the food service industry?
A. Although our site is designed primarily for the food service industry, we welcome anyone’s business. There is sure to be something to suit everyone’s taste and budget.

Q. Do you sell used catering equipment?
A. We only sell new catering equipment.

Q. How do I set up an account with Euroquip?
A. It’s very simple. Just click on My Account and fill in the registration form if you are not already registered.
The Registration Form consists of a series of questions and also asks you to enter an email address, contact details as well as password, which will then be used to Login to your account.

Q. Can I purchase smaller quantities than what is shown on your site?
A. As we purchase in bulk quantities to reduce costs which are then passed on to our customers, we are not able to sell in smaller quantities than shown on our site.

Q. Is the GST included in the prices?
A. GST is not included in the prices; it automatically gets calculated and added to your purchase total upon checkout.

Q. If I’ve ordered the wrong item, can I return it?
A. Yes, items may be returned for exchange or refund within 10 working days with prior consent of Euroquip. See Returns Policy for more details.

Q. Does the catering equipment come with warranties?
A. All products come with the standard manufacturer’s warranty unless otherwise stated. For any further information please contact our Customer Service Department.

Q. When do I receive my order?
A. Orders will be processed and shipped within 2 working days. In the event that it will take longer, then a member of our customer service team will contact you with details.

Q. What if I can’t find what I’m looking for?
A. Not a problem, contact our Sales Team who will be happy to help you find what you’re looking for.

Q. Is safe to purchase online?
A. Yes indeed. Our online store - website uses the highest level of encryption technology ensuring that you can safely make purchases, anytime, from anywhere, 24 hours per day, 7 days per week. Please see out Security Help Section for more information.

Q. What if an item is out of stock, how will I know?
A. member of our Customer Service Team will contact you to advise if when the item will become available and/or if there is a alternative.

Q. Do you offer food equipment leasing?
A. Yes we offer 3,4,5 year leasing options on all our food equipment . Click on LEASING for more information.